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The Charts
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How are the charts calculated? |
The charts have been designed specifically to give an accurate reflection of the most popular new music uploaded to FameGen and are calculated in real-time which means that the stats are updated immediately. There are three sources from which these calculations are made - purchased downloads; bumped tracks; and if the track has been added to a playlist - a track will be awarded points for every week that it's included within a playlist. These points are then totalled, and the data is displayed. At the end of the week - late (GMT) on a Sunday night - the live charts are finally calculated and these calculations are archived within a snapshot.
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How do I get my music included within the charts? |
First of all you have to register - as a Band/Artist - it's FREE! You can then upload your music and yes, it better be original! Your music will then automatically appear in the charts. You will then need to contact all your fans, friends and family to make a difference to it's position within the charts by purchasing downloads, bumping, and adding your music to their playlists. The more points your music accumulates the higher up the charts your music will go. It's really that simple!
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I have lots of downloads but I'm not very high in the Charts? |
Only points from purchased downloads are added to your overall accumulated points. The FameGen team took the decision that points would not be awarded for free downloads because this could be open to abuse. If you need any further clarification in respect of how the charting positions are calculated then please contact our customer service team.
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How can I find out my chart statistics for my songs? |
To find out more, please sign in to your band/artist account and go to the music section. Click on information and you will be able to see more detailed statistics in respect of your chart positions within the International, National, and Genre charts.
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Registration
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What is the difference between a Listener account and a Band/Artist account? |
Listener Accounts have been designed specifically for the Listener to discover new music from all over the world. The Listener Accounts contain tools for creating playlists, downloading singles and albums, bumping tracks, and sending messages to their favorite bands. Band Accounts have been designed specifically for Bands/Artists to promote their cool new music all around the world. Band/Artist Accounts contain tools for uploading their tracks/images, an events section from which they can promote their gigs, tours, jamming sessions, parties and much more!
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Will the accounts always be free? |
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Yes - of course! With our passion for new music, we feel it's important for FameGen to give our bands/artists the world stage from which to promote their new music for free and to give our listeners the ability to discover that new music - again, for free!
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Why do I have to activate my account? |
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This is a security issue - we request that you activate your account because we need to verify that the email address that you have given is correct and does, in fact, exist. Then, if the need arises we are able to contact you.
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Listening to Music
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How Do I Listen to a Song? |
To listen to a song on FameGen you need to look out for the "play"  symbol. Click on the Play symbol and this will open a new window. From this window you can not only play the track but also give it a bump up the charts. Remember, you can only bump a song once during a chart week. Your bump will be stored in your account to remind you which songs you have bumped during any particular week. If you're having trouble with your play window opening, please switch off your pop-up blocker (for more information please read your browser help documentation). If you're still having trouble please contact our customer service team who will be pleased to advise you.
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How do I find cool music to listen to? |
To discover some cool new music click on the music tab and chose from the links under the headings of browse tracks, and browse albums. There is also a link for random music - by clicking this link you could find something that is completely new and is not filtered in any way.
You can also discover great new sounds from the charts tab. From here you can search for music filtered by country and by genre.
When you've found a track you really like, please sign in to your listener account and add the track to your playlist - you won't have to search for the track and you will be able to listen to it over and over again. At the same time, you will be able to give it a bump up the charts.
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Events
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How do I create an Event? |
Please note at the moment only registered bands/artists can create an Event.
Sign in to your band/artists account and then click new event. Complete your relevant details and add your Event.
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How can I save my Favorite Events? |
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To help you with your busy social calendar FameGen has created a listener Events list - here you can save your favorite Events. So you don't forget anything, you will be reminded when these events will be coming up. All Events that you want to save please click on "Add to Event List".
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Contacting FameGen
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How do I send you some feedback? |
Please complete the feedback form. There is a link to the feedback form at the bottom of every FameGen page.
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What is the best way to contact you if I have an unresolved problem? |
Please check the Help Section first. If you are unable to find the answer to your question/problem within the Help Section, then please contact our customer service team, who will be delighted to assist you. To help us help you, please complete the form which as much detail as possible, for instance, if you have been sent an error message it would help us if you could forward this message to us together with the URL (web address) of the page with the error.
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How do I get in touch with your Media Department? |
Please either complete the contact form, or send us an email at press@famegen.com. Alternatively, please visit our press room.
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Legal Information
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I would like to view your terms and conditions & privacy policy. |
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Beta Testing
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What Does "Beta" Mean? |
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In web/software development, "Beta" simply means a version of an application/website that is made available prior to the official release for the purposes of testing.
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Can I help out during the beta testing? |
You already are doing so by using the site during the beta testing phase. As you explore around the FameGen site you are essentially testing it for any bugs or errors that we have missed. To help us further if you encounter any problems that you think could be a bug or error in the service please contact our customer support team, so we can deal with it quickly and efficiently to remove the problem. We will endeavour to fix any problems as soon as possible.
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Account Types
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Which account is the best one for me? |
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We have two FameGen Accounts. The Listener Account has all the tools for downloading DRM free music, personalising your profile, networking with other people and even arranging your social calendar. The Band/Artists account has the necessary tools for the promotion of your cool new music or your events (Gigs, Tours, Concerts, Jamming Sessions, and Parties) to a worldwide audience. Both accounts are free!
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Signing In
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I forgot my password. How do I sign back into the site? |
You can reset you password here.
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I have entered my username and password correctly, but I still can't sign in - what should I do? |
If it appears that you have entered your username and password correctly - please note that these are case sensitive and you're still unable to sign in please send an email to our customer service team who will only be too pleased to help you.
Please Note: We have been receiving reports from AOL users that they have experienced problems in respect of signing in to FameGen. It would appear that we are currently having problems with AOL and we are working on finding a solution to fix this issue. In the meantime, could we suggest you try using a different browser - for instance, Internet Explorer, or Firefox. The FameGen team apologises for any inconvenience this may cause.
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I haven't received my confirmation email. |
Following registration you will be sent an email containing the activation link. There will also be a code included within the email. If the activation link doesn't appear to be working please copy and paste the code to activate your account.
If you haven't received your confirmation email, please check that the email hasn't been directed to your spam, bulk or trash can. If several hours have elapsed and you still haven't received your confirmation email please sign in to your account and click re-send the email to your email address.
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Account Settings
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How do I change my personal information? |
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To change your personal details on FameGen for either a listener or band/artist account please visit the "Settings" page.
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How do I change my email address? |
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Please click on the "Settings" menu item and then click on "Email Address" in either your listeners account or band/artist account. For security purposes, please note that you will be required to confirm your change of email address.
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Financial Information
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How do I change my currency? |
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Please Note: Once you have registered an account with FameGen, you will not be able to change your currency.
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How do I credit my account? |
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Please go to your finance section and select "Credit My Account" from the links at the top of the page. FameGen use the PayPal system, the trusted leader in online payments - let's you send money quickly and securely. Over 100 million users have a PayPal account.
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As A Band/Artist - How do I withdraw my earnings? |
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At the moment we are currently developing a feature so that you can withdraw your earnings! Whenever you want. Keep checking your finance section for the feature to be added.
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Is my financial information private? |
Yes your financial information is kept private. For more information please read our privacy policy.
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Upgrading My Account
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How do I upgrade my Band/Artist account and what are the benefits? |
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To upgrade your band/artist account please visit your account "Settings". From here you will be given a list of features that are available for a free account, and the benefits that you will receive from an upgraded account.
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Sharing With Friends
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How do I invite my friends to join me on FameGen? |
Please sign in as a Listener and click on the Invite A Friend link. From here, simply add your friends' usernames - up to 15 friend's usernames can be added at any one time - please separate each one with a comma.
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Selling Music
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What do I have to do to sell my tracks on FameGen? |
The first thing you will have to do is upgrade your bands/artists free account to a Pro Account. You will find this link located in the "Settings" menu. When your account has been upgraded go to your music section, and from the settings link you can start to adjust the track prices individually for each specific track.
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Can I keep/withdraw the money which I have earned from selling my tracks? |
Yes, of course! FameGen Bands/Artists receive 70% of the download price for each track purchased. FameGen takes 30% to cover the cost of the transaction, and taxes etc. FameGen calculates your earnings on your behalf and these are clearly detailed within the finance section. From here, you can credit your account, withdraw your earnings, or print a statement. For transparency, all transactions are archived on a monthly basis.
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Downloading Music
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How do I download music? |
Please look for the download icon  around the site to download music. You will however have to sign into your Listener Account first.
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Why are some tracks free to download and some not? |
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The price of each individual track is determined by the band/artist. Three options are made available "Play Only, No Download", "Play - Free Download", or "Play, Download at a Price". FameGen bands receive 70% of the download price.
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Is my music DRM free? |
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Yes, all music on FameGen comes DRM free, in mp3 format so you can play it on all portable devices, including the Apple iPod, and the Microsoft Zune player.
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Uploading My Music
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How do I upload my music? |
Please register as a band/artist or sign in. Go to your music section and upload songs. Or click here.
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Promoting My Music
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What is the best way to promote my music? |
This is the million dollar question - if we all knew the answer then we would all be coining it in! Created for those who truly love and appreciate their music FameGen is the only place you ever need to visit whether you're an emerging musician, talented band, or promising artist, or even someone keen on finding new music. The stage is set, we wish you success!
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